| AFTER SALES SERVICE CHARGES |
| Sr. No. |
Service/Complaint Category |
Proposed Rates (Excl. GST)
|
| Material/Service Cost |
Applicable Visit Charges |
| 1 |
Flame Problem (after 15 days from NG conversion) |
Servicing of Gas Stove- Rs. 200/- |
NIL |
| 2 |
New Stove Conversion to PNG |
No. of burners x 60 |
NIL |
| 3 |
NG Conversion request after 30 days of RFC – consented customer case |
NIL |
Rs. 150/- |
| 4 |
Removal of Pipe – Modificaiton/Permanent Disconnection |
GI Pipe removal Rs./mtrs.(1/2″)= Rs. 60/-
|
Rs. 150/- |
| GI Pipe Removal Rs./mtrs.(3/4″)= Rs. 70/- |
| Copper Pipe/mtrs.= Rs. 70/- |
| 5 |
Reconnection of GI Pipes |
(A) Reconnection 1/2″ & 3/4″ -Rs. 250/meter |
NIL |
| (B) In case of modification in PNG requires new material (Rates will be applicable as mentioned in Sr. No. 6) |
|
| 6 |
New material cost in case of Modification/New Connection (beyond free limit) |
GI Pipe/mtrs.(1/2″)= Rs. 400/- |
NIL |
| GI Pipe/mtrs.(3/4″)= Rs. 450/- |
| Cu Pipe/mtrs.= Rs.200/- |
| 7 |
Replacement /Installation of Material if required |
Isolation Valve 1/2″= Rs. 130/- |
Rs. 150/- |
| Appliance Valve 1/2″ = Rs. 130/- |
| Anaconda (SS316) Rs. 175/- |
| Surakha Hose Rubber Rs.100/- |
| GI/Copper Fitting Rs. 100/Fitting |
| 8 |
20 mm MDPE Pipeline Laying/Shifting |
Rs. 350/- (Per mtrs Material charges and laying charges) |
NIL |
| 32 mm MDPE Pipeline Laying/Shifting |
Rs. 375/- (Per mtrs Material charges and laying charges) |
NIL |
| TF: 20mm to 1/2 “ |
Rs. 250/- (Per Nos) |
NIL |
| TF: 32mm to 1 “ |
Rs. 350/- (Per Nos) |
|
| TF: 32mm to 3/4 “ |
Rs. 350/- (Per Nos) |
| 9 |
Damage/Unauthorized alteration) to above ground piping |
Repair Charges (As mentioned in Sr. No.-5,6, 10 and 11) |
Rs. 150/- |
| 10 |
Replacement of Meter (If tampered /external damaged by customer/missing) |
Rs.1000 |
Rs. 150/- |
| 11 |
Replacement of regulator (If tampered/external damaged by customer/missing) |
Rs.1800 (4 Bar to 21 MBar)/ Rs.600 (100 to 21 Mbar) |
Rs. 150/- |
| 12 |
Reconversion to LPG |
Rs. 60 per burner |
Rs. 150/- |
| 13 |
Ownership Transfer Charges (Except Death) |
Rs. 250 per transfer |
NIL |
| 14 |
Cheque Bounce Charges |
Rs. 250/incident |
NIL |
| 15 |
Temporary Disconnection (Personal Reason) – Non dismanting of GI/CU installation |
Rs.01/day be billed (after 6 months from date of disconnection) |
Rs. 150/- |
| Reconnection of Temporary Disconnection cases – Non dismantling of GI case |
NIL |
Rs. 150/- |
| 16 |
Geyser Point / Extra Point in same Kitchen |
Rs. 1500/- for length upto 03 meters GI length, additional GI installaed @ Rs. 400/Mete |
150 |
| Not Feasible / Refusal |
| 17 |
Charges against Painting of GI Pipe by customer |
Painting charges are as follows on per meter of length basis: |
NIL |
| i. GI Pipes 1/2″ – Rs. 25/- per meter |
| ii. GI Pipes 3/4″- Rs. 25/- per meter |
| iii. GI Pipes 1″- Rs. 30/- per meter |
| iv. GI Pipes above 1″ – Rs. 45/- per meter |
| 18 |
Improper PNG Installation – GI & Copper (if customer complaining regarding improper installation after RFC/NG) |
After RFC & signing of customer, Rates as per the modification charges against Sl. No. 4 & 5 will be applicable |
NIL |
| 19 |
Minimum Billing |
Rs.1/- per day |
NIL |
| 20 |
Late Payment Charges |
Rs. 50 or 2% interest on dues whichever is high (from the due date) |
NIL |
| 21 |
Meter Not Working |
Free |
NIL |
| 22 |
No Gas Supply |
Free |
NIL |
